Customer Service Representative

Hialeah, FL 33010

Posted: 02/27/2019 Industry: A & O Vertical Job Number: 15742 Pay Rate: 18.00

Job Description:
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer' s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure  resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Skills and Qualifications:
  • Must be able to read, write, and speak English. Minimum of one year of practical experience.
  • Knowledge of Pentagon software and aviation preferred but not required
  • Must be able to multi task in a fast paced environment.
  • Attention to details a must.
  • Confidentiality critical due to the sensitive information in this position
  • Strong Microsoft suite skills.

 

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