Operations Specialist/Coordinator

Fort lauderdale, FL 33328

Posted: 05/15/2019 Industry: A & O Vertical Job Number: 15811 Pay Rate: 15.00


The Operations Coordinator serves as an expert resource representing industry business practices; aligning program administration, logistics, marketing, account management and regulatory compliance into tactical daily operations.

Essential Functions:

Serve as the liaison and point of contact between  Operations vendors, prospects and clients Oversee client and vendor scheduling coordination

Coordinate and disseminate communication between clients and vendors regarding all logistics including pick-up and drop-off times, vehicle scheduling, convenience preferences, route selection, regional threat assessments and other variables affecting the assignment

Resolve Operational complaints and poor satisfaction reports

Respond to requests for assistance by troubleshooting and providing solutions to driver related problems

Create and maintain a vendor tracking log that details client feedback

Be able to problem solve resolution activities for all Operational issues

Participate in a variety of meetings, representing ground transportation issues and communicating updates and department policy to all functional areas of the organization

Ensure appropriate safety procedures are followed and compliance with all national and regional Operational directives, laws and requirements is satisfactory

Duties, responsibilities and activities may change, at the discretion of leadership at any time with or without notice Competencies and KASO (knowledge, aptitude, skills and other)

Operations and security expertise

Multi-tasking time sensitive and detailed Operations planning activities Industry and business acumen.

Demonstrated organizational and time management skills

Strong written and oral communication skills

Ability to work independently while establishing effective relationships, collaborating with peers and clients

Successful client management experience A demonstrated history of effective conflict resolution skills

Education and Experience:


Military experience is preferred but not required



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